Introducing the New Josh.ai Help Center: What You Should Know!
We’ve upgraded our knowledge base to deliver a faster, smarter, and more interactive support experience. Whether you're troubleshooting an issue, exploring features, or learning best practices, the new Help Center is designed to help you find answers quickly and easily get the support you need.
While our Help Center is excclusively available to dealers for now, the Josh team will also be adding public articles for homeowners and curious learners in the near future!
To get to our knowledge base, Josh dealers can simply navigate to Josh Help from the Dealer Portal, or go directly to support.josh.ai. The Help Center hosts privileged information so make sure to sign in with a credentialed dealer account!
Here’s what’s new and how it benefits our dealers today:
__
Follow Important Topics and Articles
Staying up to date with the latest updates and integrations is now easier than ever. Follow specific topics and articles to receive email notifications whenever they are updated.
Not sure where to start? We recommend following:
- Josh Release Notes: Stay informed on the latest releases and feature updates
- Field Impact Notices/Resolutions: Be the first to know about issues impacting the Josh.ai ecosystem
- What Does Josh Work With?: Explore supported devices and third-party integrations
__
Share Feedback with Comments and Voting
Support is now more collaborative - As it should be!
Leave comments directly on articles to:
- Ask follow-up questions
- Share feedback or suggest improvements
- Highlight unclear or missing information
Vote on articles to indicate how helpful they were. This feedback helps our team continuously improve content based on input from the field.
__
AI-Powered Responses
Have a specific question? Use the search bar to ask it directly and receive an immediate, concise answer using generative AI.
If an immediate answer isn’t available, search results guide users to the most relevant articles to help them find what they need.
__
Improved Organization and Navigation
The Help Center has been restructured to make browsing and discovery more intuitive. By organizing articles into clearer categories and sections, we've made searching through our knowledge base much easier and more accessible.
As users find articles and the information they need, our knowledge base suggests additional relevant content based on their topic and search history. The result is more visibility and access to important information!
__
Submit Support Tickets Directly
As always, help is only a click away if users can't find the answers they're looking for.
Dealers can now submit support tickets directly through the Help Center using the "Submit a Request" option at the top of the page. The Josh Support team will receive the request and follow up via email.
__
Continuous Improvement
This update is just the beginning. We're committed to continuously enhancing the Help Center and expanding our support capabilities for Josh dealers.
Like Josh systems, Help Center updates will be rolled out seamlessly and without disruption. Our team's goal is to equip every Josh user with the tools and knowledge to enjoy their smart home experience to the fullest!
